Delete Your Planstalk Account

This page explains how to request deletion of your Planstalk account and the data associated with it. Planstalk is operated by Planstalk LLP. If you have any trouble, email us at hello@planstalk.com.

Delete your account from within the app

The fastest way to delete your account is directly in the Planstalk app:

1. Open the Planstalk app and sign in.
2. Go to the Profile tab.
3. Open Settings, then Privacy & Security.
4. Tap Delete Account and confirm.

Deletion is permanent and takes effect immediately. It cannot be undone.

Request deletion by email

If you cannot access the app, email hello@planstalk.com from the phone number or email associated with your account, with the subject line “Delete my account”. We will verify your identity and delete your account within 30 days.

What data is deleted

When your account is deleted, we permanently remove the personal data associated with it, including:

• Your account and profile (name, username, bio, interests, city, phone number, and email if provided).
• Your uploaded media: profile photo, plan cover images, and Glimpse videos.
• Plans and events you created, and your join requests and tickets.
• Messages you sent in chats, your comments, follows, and follow requests.
• Your saved plans and push notification tokens.

What data may be kept

We may retain a limited set of information after deletion where we are required to or have a legitimate need to:

• Transaction records for paid events (such as booking and payment records held by our payment gateway partner, Cashfree) are retained as required by law and accounting and tax obligations, typically for up to 8 years. These records do not include your full card details.
• Records we are legally obligated to keep, or that are necessary to resolve disputes, prevent fraud, or enforce our Terms.

Any retained information is kept only for as long as necessary for these purposes and is then deleted.

Contact

Questions about account deletion? Email hello@planstalk.com.